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Frequently Asked Questions:
Why shop with us?
We have a holistic approach to everyday health. We strongly support natural health and beauty solutions. Many different product ranges have been through our screening process before we put them online, to ensure their efficacy. We offer a large range of products to help customers find the perfect product, all at affordable prices. We hope that you will have a fantastic shopping experience at DrugStoreChemist, from reading the staff and customer reviews to simply reordering your health and beauty supplies online in a couple of easy steps. We work hard to ensure you will be satisfied after shopping with us. We also love to hear from customers, so please don't hesitate to contact us with any feedback or questions you may have.
Where is DrugStoreChemist located?
We are located in Parnell, Auckland, New Zealand.
New Zealand is very popular for its health products. We take pride in our environment and have one of the most beautiful landscapes the natural world has to offer. New Zealand has a reputation for being 'Clean and Green'. This means many of the products produced within New Zealand which have exceptional quality. More importantly, as our prices are so competitive and our customer service team is so friendly we feel confident that you will want to order from us time and time again.
How long does it take for the shipping after I place my order online?
Our online sales operating time is from 7am NZT to 4pm NZT. Once we receive your order please allow 24-48 hours for us to prepare your order for dispatch. Within New Zealand the approximate delivery time after dispatch is 1-3 business day. International delivery varies between 4 – 12 business days.
Is it safe to order online from your website?
We are proud to say a most definite, YES! Our website uses 128 bit encryption, a secure certification from Thawthe. On top of that we use McAfee secure which scans our website daily for any vulnerabilities. You can see these active secure seals on our website. Please refer to our Privacy and Security page for futher details.
What is your return policy?
Please refer to our Returns and Exchanges page for further details.
What to do if I cannot find the order confirmation in my email inbox?
Please check your junk mail folder. If you are using email filterring software, this automated email might get placed there. If you are certain you did not get it, please let us know and we can resend you another one.
Why do some prices not show any savings?
In many cases, we are bound by special regulations which prevent us from showing any discounts. This is to stop bulk purchasing of some restricted medications. However, please rest assured that most of our products always remain competitive and lower than Standard Retail Price (SRP/RRP).
What is the situation with 'Out of Stock' items?
If the item you are looking for is labelled as being 'Out of Stock', or order a product that subsequently becomes unavailable or has a delay, DrugStoreChemist will contact you via email and/or phone within 24-48 hours. We will advise you of the situation and the options available to you on this order. You may wait until the product is available or replace the product with a substitute product, unless otherwise instructed.
Why do international prices (other than NZD) change slightly every week?
Our base currency is the New Zealand Dollar. Since the currency exchange rate fluctuates daily, you will see different prices in products and shipping cost when being converted to international currencies. Our currency converter is intended as a rough guide only as we are unable to determine what exchange rate has been set by your bank.
What can I do if I cannot find a product I need on your website?
We are constantly uploading more and more products onto our website. If you cannot find the product you are looking for, please send us an email about this particular product or brand or range. If we are able to source it for you, we will prioritize it, just for your convenience, or provide a manual quote for this particular item.
How do I stay informed about special offers?
Our special offers are generally "limited in time" and "only while stocks last". It is very important for you to stay informed of these offers. We recommend that you subscribe to our mailing list. You will be notified about the new products, specials, clearance items, value packs, and/or even a top secret hush-hush discount code for further discounts on your next order! Rest assured that we do not share your email address with any third parties.
What are the procedures for pick up in store option?
We welcome our customers to pick their products at our store in Parnell. To ensure that we have all the products wrapped and ready, please wait for our staff to contact you after placing your order. You may also call us in advance informing your coming to our store. Here are our business hours for pick up:
Business hours (Auckland time):
Monday: 9:00 am - 6:00 pm
Tuesday-Friday: 8:30 am - 6:00 pm
Saturday: 10:30 am - 2:30 pm
Sunday: Closed
What do I do if I keep having no item in my shopping bag (cannot add any item)?
Our website utilizes cookies for putting products into your shopping cart. Your Internet Browser current setting need to allow cookies. If you are trying to place an order under a highly restricted office network environment, we would advise you to do it from home computer. If you are using home computer and still unable to do this, click here to read on how to do it yourself - but we suggest you talk to someone who can help you further with us. Alternatively, you can call us and our IT staff would be happy to help you.
I have other questions that are not listed here, how can I get the answer?
Please go to our contact us page and email away your questions. Our customer service team will be happy to reply to your inquiries.
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