You're currently on:
Shipping Policy:
New Zealand
Free shipping on all orders over NZD$100 to anywhere in New Zealand.
Under NZD$100, our standard shipping of NZD$4.95 applies.
International orders
Shipping rate is calculated by kilo by country. You will be able to get a shipping estimate by using our Delivery Charge Estimator while viewing your products in the shopping bag. Simply enter your destination. All purchases over NZD$300 are automatically insured so you don't have to worry.
Shipment Lead Time:
* Shipping time depends upon location and customs.
* New Zealand Delivery can take 3 to 6 business days.
* Overseas Delivery can take 7 to 12 business days.
* You should contact us immediately for any urgent items on your order.
* We will notify you within 48 hours if there is any expected delay with your order.
* Orders placed on Saturday and Sunday will be processed on the following Monday.
* Orders are processed and shipped on business days only (Monday - Friday, excluding public holidays), parallel with the freight company business hours.
Track and Trace:
New Zealand
Yes. Track and trace is available for domestic parcels. If you would like to receive your tracking number, please contact us for this inquiry or simply write your request during check out.
International orders
No. Track and trace is not available for International Orders via standard Airmail.
Our standard Airmail service is fast and cost effective. If you need something more quickly we offer an Express service. Please be advised that this is 2-3 times more expensive than standard Airmail and we cannot send express parcels to the United States. We also cannot send pharmaceutical items via Express. If you are unsure please contact us.
International Parcels & Customs/Duty Procedure:
It is the customer's responsibility to ensure that their address is correct after placing their order online. Please check your e-mail confirmation. If you have not received an order confirmation after you place an order, you may log in to your account (if you are a registered customer, not for express checkout) and go to "My Account" then view your pending order. Alternatively, please contact us as soon as possible. It is essential to check that the address listed is correct.
Each country in the world has their own Custom & Duty requirements. It is imperative that if you are not certain whether a product can be delivered to your country of origin, you should check before you place the order. We are also not responsible for any tax or duty incurred by your parcel at the destination country.
When an order is returned to us by Customs and received in a resalable condition, we will:
- Refund the cost of the products to your credit card LESS the cost of the freight to return the parcel back to us. This is usually roughly the same cost as the original freight charge paid during checkout. We are unable to waive this freight fee under any circumstances.
- We will not refund the original freight cost.
We do not provide a refund before we have received the product back. We also do not provide refund on parcels that are detained or confiscated at your own customs due to it being listed as prohibited items in your country.
Please contact us in advance if you have any questions, we would be happy to help. Although parcels go missing very rarely it is important to understand the procedure involved in ordering from overseas. Should your parcel go missing we will do our very best to locate the parcel and will keep in contact with you throughout the claims process.
For more details, please read our Refunds and Exhanges Policy or see our frequently asked questions
Loading...